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Returns, Exchanges & Refund

To ensure the safety of our customers and staff, we have temporarily suspended exchanges for office and online purchases until further notice. Customers are requested to be more mindful when selecting apparels in terms of size, colour, and style. Our existing 7 days return & exchange policy will be effective again on purchases made during this time when it is safe to do so and only if products are kept in original condition with tags. We apologise for any inconvenience this may cause.

We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason, we did our best to make a return policy that is helpful for you. If you are not fully satisfied with the quality of the products you bought, simply bring it back with your receipt and we will gladly issue you a credit note for further purchase or process an exchange within 10 days of the purchase date.
Items that you want to return must be unworn, unwashed and unused with all original tags attached. 

What qualifies as a return?
Any product would qualify as a return if it meets any of the following conditions:

  • Wrong product, size or colour
  • Damaged product
  • Product lost in shipment
  • Products with major quality defects
  • 20% discount product.

How do I return an item?
The original invoice slip and exchange form must be enclosed with all returns or exchanges. We do not accept returns or exchanges without the original invoice slip. You can return your items through courier service to our e-commerce warehouse at the following address:

E-Commerce Warehouse
TERRA BRAND
B.B Girls School Road, Tangail-1900
Bangladesh

Alternatively, you can bring your return items at any of our Franchise offices.

Refunds for online purchases
Your refund will be issued as a credit note for further purchases. You will be credited for the cost of the item(s). The shipping cost of the return goods will be borne by the customer.

How do I receive and use my online credit note?
We will send you an online credit note with security code on your preferred method of contact (i.e. email or mobile). We will provide bearer or you a return acknowledgement note.

You can use your online credit as one of the modes of payment to make an online purchase within one year from the date of issue. The payment system will verify your online credit note using its security code to ensure that no one except you can make this purchase.

Exchanging items online and at our Franchise office
Call us or email us and indicate the item(s) that you would like to exchange. Pack your exchange securely in the original package and attach the invoice slip. We cannot process exchanges after 7 days of the original purchase date.